SHIPPING AND DELIVERY
GirzzlyTags products are usually in stock and generally will ship within 24 business hours from acceptance of order. Contact us to check and confirm availability of a specific product.
Unless otherwise expressly agreed in writing, shipments are made FOB origin. Risk of loss or damage transfers to the customer upon delivery to and receipt by a carrier. All freight charges are the customer’s responsibility, including any export duties, licenses, and fees for international shipments. Unless a specific carrier has been noted on the purchase order, GrizzlyTags will select a carrier for you, with the express understanding that the carrier is not one of our agents.
Partial shipments may be made and invoiced unless the customer has provided prior written notice rejecting partial deliveries. All products are packed per standard commercial practices. Quoted freight prices are for single shipments and exclude storage, unless stated otherwise. Freight charges shown at checkout are estimates, actual shipping costs will be calculated and billed at the time of shipment.
Delivery dates are estimates and not guaranteed. Delays caused by factors beyond GrizzlyTags’ control (e.g., natural disasters, labor strikes, supply chain disruptions) do not constitute liability. In such cases, delivery schedules will be adjusted accordingly. Customers must inspect goods upon delivery. Shortages or damages must be documented at the time of delivery. It is the responsibility of the customer to contact the freight carrier within ten (10) days of receipt to submit a claim. GrizzlyTags can assist with freight claims as a courtesy.
GrizzlyTags will provide reasonable accommodation if a customer requests a delayed delivery. If a customer delays the delivery for more than thirty (30) days, storage fees will apply: one percent (1%) of the order value for the first month, two percent (2%) for the second, and three percent (3%) for each month thereafter. Failure to accept full delivery of discounted orders entitles GrizzlyTags to adjust pricing to the current rate for the quantity delivered.
RETURNS AND CANCELATIONS
Returns will only be accepted with the issuance of an RA number by GrizzlyTags. To expedite the return process, the RA number must be printed on the label – not the original carton. Authorized returns are for credit or exchange only. GrizzlyTags does not offer cash refunds.
Products may only be returned if they are unused and complete. If the product has been used or has missing components, it may not be returned. All custom products are made to order and are non-returnable. Exceptions may be made in the case of manufacturing defects. As such, it is the customers’ responsibility to notify GrizzlyTags immediately if a defect is present. All GrizzlyTags products have a six (6) month return limit, regardless of fault.
If you need to return an item, please contact us with your order number and item details. We will respond quickly with instructions on how to proceed with the return. If you need to modify or cancel your order, you can either do so through your online account or by contacting us prior to the order being shipped. GrizzlyTags will not accept cancelations once a product has been delivered to a carrier.
Due to the nature of the work, all custom orders are final when the customer provides proof approval. GrizzlyTags is not responsible for errors in content, colors, materials, quantities, or other specifications. If an error does occur, we will make every effort to minimize the cost and inconvenience of any necessary re-runs. If a custom order is canceled, suspended, or reduced, any work in progress will be completed, delivered, and invoiced as originally instructed. Payment is required by such an invoice in accordance with these terms and conditions.
Orders placed and accepted by GrizzlyTags may only be cancelled with written approval by an officer of GrizzlyTags and must include terms that fully indemnify GrizzlyTags against any resulting loss. GrizzlyTags reserves the right to charge a cancelation fee of twenty-five percent (25%) of order value if these conditions are not met. GrizzlyTags may cancel or suspend all or part of an order without liability if the customer materially breaches the terms and conditions, becomes insolvent, files for bankruptcy, or enters receivership or similar proceedings. In such cases, GrizzlyTags may also stop shipments and pursue all available remedies, including cancellation and chargebacks. Continuing shipments after customer default does not waive GrizzlyTags’ rights.
LAST UPDATED: May 14, 2025
We may change these policies at any time, and your continued use of our services or site after such changes constitutes acceptance. We will alert you about any changes by updating the “Last updated” date above.